Information you give us. When you request beta access: your name, email address, phone number and trading experience. When you create an account: your username and password (stored only as a one-way hash). When you subscribe: billing details, which you give directly to our payment processor. When you contact us: what you send.
Information from your use of Fido. The tickers you research and watch, commands you type, settings and risk limits you choose, and the research, plans and orders the Service produces for you. If you use voice features, the audio or its transcript is processed to carry out your request. We also collect technical information such as IP address, browser and device type, log and error data, and screenshots you choose to send us with the in-app capture button.
Information about how you found us. The page you arrived from and campaign tags in the link you used (for example UTM parameters), and your browser's time zone.
Information from brokers you connect. See section 4.
To provide, secure and improve the Service; to create and manage your account; to process subscriptions; to send account email (confirmations, password resets, receipts) and, where allowed, updates about Fido; to respond to you; to detect and prevent fraud and abuse; to understand which features and campaigns work; and to meet legal obligations. We do not use your phone number for automated marketing texts unless you separately opt in.
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We share it only with:
If you connect a brokerage account, you authorize it through the broker's own sign-in; we never receive your broker password. We store the access tokens the broker issues (encrypted, in a secrets store) and read the account information the features you use require, such as balances, buying power, positions and orders. We use it only to provide the Service to you. You can disconnect at any time from Fido or at your broker, and we then stop using the connection.
We use cookies and browser storage that are necessary to keep you signed in and to remember your preferences (such as layout, theme and whether you have seen the tour). We do not use third-party advertising cookies.
We keep account information while your account is open and for a reasonable period after to handle support, disputes and legal obligations. Beta requests that never become accounts are kept until the beta ends or you ask us to delete them. Billing records are kept as long as tax and accounting law requires. Logs are kept for a limited period for security and troubleshooting.
We use reasonable technical and organizational measures to protect your information, including encryption in transit, hashed passwords, access controls and secrets management. No system is perfectly secure, and we cannot guarantee the security of information sent over the internet.
You can update your account details in the app, unsubscribe from marketing email using the link in any message, and disconnect a broker at any time. You may ask us to access, correct, delete or provide a copy of your personal information by emailing support@fidoscreen.com. Depending on where you live (for example California or certain other U.S. states), you may have additional rights under local law; we will honor them as required and will not discriminate against you for using them. We may need to verify your identity first.
Fido is not for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.
Fido is operated from the United States and your information is processed and stored in the United States. If you use Fido from elsewhere, you understand your information will be transferred to the United States.
We may update this policy. If a change is material we will notify you by email or in the app before it takes effect. The effective date above shows when it last changed.
WeFixItTech, LLC · Florida, USA · support@fidoscreen.com